Archive for the ‘Volunteer management’ Category

I recently attended City Club’s 2009 Jefferson Awards luncheon.  As a volunteer management professional, I was definitely inspired to hear the remarkable service stories of this year’s award winners, Dallas Jessup, Janie Plath and Mariana Quanstrom.  Check out their  stories!   What was really cool (and new this year) was that City Club arranged for the award winners to participate in a panel discussion with 3 of Seattle’s community leaders – Alison Carl White of Seattle Works, Nancy Long of Executive Service Corps, and David Okimoto of  United Way of King County.  The topic: “The Promise and Challenge of Service”.  When you read the extraordinary service of people like Dallas, Janie and Mariana, you do get a clear picture of the incredible promise of volunteers.  But what about the challenge? In an environments where volunteering and service is “in”, what gets in the way?   Here the discussion turned to the challenge of managing today’s volunteers effectively.  While 4 out of 5 nonprofits engage volunteers, the majority are not tapping the full potential of their volunteers.  As Nancy Long put it, “there aren’t that many envelopes to stuff anymore”.  Yet many nonprofits struggle to move beyond “envelope stuffing” kind of volunteering to a more effective repurposing of the skill sets that today’s volunteers bring to the nonprofit sector.  To accommodate the influx of new volunteers, nonprofits will need to “repurpose” their volunteer involvement efforts.  So here is the question:  What does that look like? 

To my delight, I listened as three key leaders in our community emphasized the important role that managers of volunteer involvement efforts play in nonprofit organizations.  Effectively tapping the skills of today’s volunteers requires more skill, training and resources than is often accorded to those placed in volunteer coordination roles.  Repurposing our volunteer involvement efforts will require elevating the position of volunteer managers within our organizations and providing all staff with the skills, training and resources to engage volunteers effectively.  Shifting the way we think about and engage volunteers is the nonprofit challenge.   Learning to partner with volunteers in new and innovative ways is the promise!  These are exciting times for volunteer management professionals for sure!


Read Full Post »

Advanced Volunteer Management Training with Betty Stallings

Leading the Way to Effective Volunteer Partnerships:

A Workshop for Executive Leaders and Volunteer Management Staff


Tuesday, June 16th

9:00-4:30 pm

(9:00-10:30 special session designed for executive leadership)


Location: 2100 Bldg, Seattle, Washington

Workshop Registration Form

(See registration instructions below)


Join United Way of King County and the Volunteer Administrator’s Network (VAN) for a unique opportunity to engage in lively discussion with Betty Stallings, internationally renowned expert in the field of volunteer management and author of 12 Key Actions of Volunteer Program Champions:  CEOs Who Lead the Way and Training Busy Staff To Succeed With Volunteers: The 55 Minute Training Series.

Betty Stallings will present a highly interactive workshop focused on building the elements of an exemplary volunteer program and highlighting the leadership role required by executive staff to ensure successful volunteer partnerships and the dedication and competency needed by all staff to effectively interface with today’s volunteers.  Betty will begin the all-day training session with a special 1.5 hour session devoted to the executive leadership’s role in ensuring exemplary volunteer engagement.  Executive leaders are invited to attend this special session with their volunteer management staff.

Workshop Agenda:

9:00-10:30       Taking the LEAD: The Executive Role in Ensuring Exemplary Volunteer Engagement 


The full day workshop will begin with this 1.5 hour session addressing the importance of organizational commitment and the critical role of senior leadership in effective volunteer engagement.  Executive Directors/CEOs can choose to attend just the morning session with their volunteer management staff.  Don’t miss this unique opportunity to engage in a lively discussion with Betty on the results of research findings from Nonprofit Executive Directors who are Volunteer Engagement Champions.  Presentation will focus on:

  • The 12 key ways executives can support volunteer involvement (Most take very little time!)
  • The return on investment with strong volunteer partnerships (The benefits to the organization are far greater than the resources to support excellence in volunteer engagement.)
  • The challenges of executives to support volunteer engagement, especially in times of financial downturn (Needs are greater, resources are in short supply.)
  • Resources to enhance executive support of volunteer involvement (Some tips and tools to make your support doable!)


10:45-3:30       Building the Elements of an Exemplary Volunteer Program:

Betty will delve into a more in-depth discussion of the 10 essential elements of exemplary volunteer engagement important for volunteer managers and executive leadership.  This section focuses on building the case for organizational commitment to volunteer management; the return on investment of strong volunteer partnerships; and strategies for diminishing barriers to effective volunteer engagement, especially in times of financial downturn, when needs are greater and resources are in short supply.

Section 1 (10:45-12:00) highlights:

  • The leadership role of the volunteer manager
  • The importance of a volunteer engagement philosophy statement
  • Integrating volunteers throughout the organization
  • Understanding trends and cutting edge volunteer engagement strategies

Lunch (noon-1:00): Lunch is included for full-day workshop participants!

Section 2 (1:00-3:30) highlights:

  • Staff partnership, competency and buy-in
  • Strategic planning and volunteer management
  • Attracting and managing diverse volunteers
  • Volunteer-friendly organizations


3:45-4:00         Small group consultation time: Betty will lead the group in responding to specific volunteer management issues/challenges


Full Day Tuition: $85.00        Morning Session Only (9-10:30a): $20.00

Executive leaders may attend the1.5 hour morning session free of charge if they have volunteer management staff registered for the full day. 

To register for the workshop, please click Workshop Registration Form, complete the form and fax to Evelyn Marymee at 206-461-8495.  If you are attending the full day session, we encourage you to invite your Executive Director, Board Chair or another member of your executive leadership team to attend the morning session (complimentary) from 9:00-10:30.  Please include the name and position of the executive leader that will be attending the morning session with you.

Interested in the morning session only?  The cost for the morning session is $20 (except for executive leaders attending with their volunteer managers).  Please indicate on the workshop registration that you are registering for the morning session only.

Read Full Post »

Effective Volunteer Program Management 101: A Training for Volunteer Management Professionals

When: May 5th & May 19th

Tuition:  $170.00

This two day series is designed to meet the special needs of volunteer program managers new to the field of volunteer management.  This is also a great ‘refresher’ course for more experience volunteer program managers. The seminar provides an overview of the essential components of successful volunteer programs, identifies resources for future development and provides great networking opportunities. Topics covered over the 2 day training:

  • Elements of Effective Volunteer Management
  • Developing effective job descriptions
  • Recruitment and marketing your program
  • Strategies for matching jobs and volunteers
  • Volunteer orientation and training
  • Supervisory skills
  • Volunteer Recognition

To view information about the trainings and to register, please follow this link: www.uwkc.org/nonprofit/training/calendar.asp

Limited partial scholarships are available for this training

Read Full Post »

With social media ballooning and changing at an unprecedented rate, it’s no wonder many non-profits choose to ignore it. . . or worse yet, blindly set up profiles on every site from Facebook to Flickr to Friendster. For those of us who are new to social media, it can be a lot to wrap ones head around. You’ve probably heard lots of strange, new words like widget, mashup and wiki (if you have no idea what these terms mean check out the social media glossary) and may be asking yourself right now “What the heck is social media?” The simplest definition I have found is courtesy of primalmedia.com: Social media is people using tools and sites to share content and have conversations online. Conversations are key to successfully using social media. Social media is not a tool for you to shout information at your audience. It is a means to listen to your supporters (and adversaries), hear what they have to say, and engage them in a conversation and maybe even propel them into action. Sounds simple enough, right? Well, it can be. It can also be a huge time-suck, so beware. Engaging your supporters and gaining a following can take a lot of time, so it is important to be strategic and use the social media tools that make sense for your organization or cause. After all, how can time-starved non-profit professionals possibly maintain a presence on Facebook, Myspace, Flickr, YouTube, Twitter, Linkedin, and all the other sites out there? Below are some resources that I have come across in my own adventures on the world wide web that have helped me unscramble the crazy jumble of social media out there. Hopefully they will provide a useful jumping off point for you too.

Best Practices for Non-Profits Using Web 2.0

Beth’s Blog: How nonprofits can use social media

8 Useful Tips to Become Successful with Twitter

Adults and Social Network Websites

Facebook Best Practices

Read Full Post »

Read Full Post »